1Introduction
Coastal Connect ("we," "our," or "us") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy describes the types of information we may collect from you or that you may provide when you visit coastalconnect.ai (the "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.
This Privacy Policy also applies to information collected through our forms, chat widgets, booking tools, and SMS/text messaging programs, as well as other online interactions you have with us.
2What Information We Collect
We collect the following categories of personal information:
A) Personal Information You Provide Directly
When you interact with our Website, forms, chat, booking tools, or account creation, we may collect:
- Name and business name
- Email address
- Phone number, including mobile phone number
- Message content you send us (including through web forms, chat, email, or SMS/MMS)
- Service-related information needed to provide requested services, support, or billing
B) Information Collected Automatically
When you visit our Website, we automatically collect:
- Device and technical data: IP address, browser type and version, device identifiers, operating system, language, time zone settings, and approximate location derived from IP address
- Usage data: pages visited, time spent on pages, clicks, referring and exit pages, interactions with site features, and other diagnostic data
C) Cookies and Similar Technologies
We use cookies, pixels, tags, and similar tracking technologies to operate our Website and understand how it is used. See Section 7 (Cookie & Tracking Practices) for full details.
D) SMS/Text Messaging Program Data
If you opt in to receive SMS or MMS messages from us, we collect:
- Your mobile phone number
- Opt-in and opt-out status and consent records
- Message logs, including delivery status and support requests
3How We Use Your Information
We use the personal information we collect for the following purposes:
- To provide and operate the Website and its contents
- To respond to your inquiries and provide customer support
- To provide the products and services you request from us
- To send service notices, updates, and administrative communications
- To communicate with you via SMS/MMS only if you have explicitly opted in to receive such messages
- To improve our Website, services, and customer experience, including through analytics and troubleshooting
- To conduct marketing or promotional communications where permitted and based on your preferences and consent
- To detect, prevent, and address security issues, fraud, or abuse
- To comply with legal obligations and enforce our agreements
We do not use your personal information for any purposes other than those described above without your consent.
4SMS Program: Opt-In & Consent
By providing your mobile phone number and opting in (for example, by checking a consent checkbox on our forms), you consent to receive SMS and MMS messages from Coastal Connect. Messages may include:
- Responses to your inquiries
- Service updates
- Appointment reminders
- Account notifications
- Promotional messages (only if you opted in to marketing)
Details
Message frequency varies.
Message and data rates may apply. Contact your wireless provider for details.
Consent is not a condition of purchase. You are not required to consent to receive SMS messages as a condition of purchasing any goods or services.
Opt-Out & Help
Opt-Out: Text STOP at any time. We will send a confirmation and stop messaging you. To rejoin, simply sign up again.
Help: Text HELP or email [email protected] for assistance.
Liability Disclaimer: Carriers are not liable for delayed or undelivered messages. We retain records of consent and messaging activity (opt-ins, logs) for compliance and dispute resolution.
5Mobile Info Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6How We Share Your Information
We do not sell, trade, or rent your personal information.
We may share your information only in the following limited circumstances:
A) Service Providers
We may share your information with trusted third-party vendors that help us operate our Website and deliver our services (for example: website hosting, analytics, CRM tools, customer support tools, and SMS delivery platforms). These vendors are authorized to use your information only as needed to provide services to us and are contractually required to protect your information.
B) Legal and Compliance
We may disclose your information if required to comply with applicable law, regulation, legal process, or enforceable governmental request, or to protect our rights, users, or systems.
C) Business Transfers
If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
Note: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
7Cookie & Tracking Practices
We use cookies and similar technologies to:
- Provide essential site functionality and security
- Remember your preferences and improve your user experience
- Analyze site traffic and usage patterns
- Measure marketing and advertising performance
Types of cookies we use:
- Strictly Necessary Cookies: Required for core site operation and security
- Performance/Analytics Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences and settings
- Marketing/Advertising Cookies: Help measure campaign effectiveness and, where applicable, support advertising efforts
Third-Party Tracking
We may use third-party tools (including Google Analytics and LeadConnector/GoHighLevel-related services) that help us analyze traffic, manage leads, and improve services. These services may use cookies or similar technologies to collect usage and device data. Google Analytics runs in a consent-aware mode: until you click "Accept All" in our cookie banner it does not set analytics cookies, and you can opt out entirely via the Google Analytics opt-out browser add-on.
Your Choices
You can control cookies through your browser settings (block, delete, or limit cookies). Please note that disabling cookies may affect how parts of the Website function.
8Data Security, Retention & Handling
We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These safeguards include encryption of data in transit, secure servers, access controls, and regular security assessments.
Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, meet legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or anonymize it. Retention periods vary depending on the type of data and applicable legal requirements.
Security Limitations
No method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you believe your interaction with us is no longer secure, please contact us immediately at [email protected].
9Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Right to Access: You may request access to the personal data we hold about you.
- Right to Correction: You may request that we correct inaccurate or incomplete personal data.
- Right to Deletion: You may request deletion of your personal data, subject to certain legal exceptions.
- Right to Opt Out of Marketing: You may opt out of receiving marketing and promotional communications at any time.
- Right to Withdraw Consent: Where processing is based on your consent (including SMS messaging), you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
- Right to Data Portability: Where applicable, you may request a copy of your personal data in a structured, commonly used format.
- Right to Restrict Processing: You may request that we restrict the processing of your personal data under certain circumstances.
How to Exercise Your Rights
To exercise any of these rights, please email us at [email protected] with your request. We may need to verify your identity before fulfilling certain requests. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
You may also opt out of SMS messages at any time by replying STOP to any message you receive from us.
10Children's Privacy
Our Website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
11Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically.
12Contact Information
If you have questions about this Privacy Policy or our data practices, contact us at:
Coastal Connect
Email: [email protected]